We customize printed training solutions so that can be easily and cost-effectively updated. We provide customized Training Cards and/or Training Manuals that can be handed off for ongoing maintenance. Watch the video describing the Training Card system.
Your 100% customized Training Cards – 45 – 55 Training Cards full of valuable skills, tools and for your Associates to learn the key coaching skills. We will guide you through the process of editing templates that magically transform into your fully customized Training Cards! You will have a structured on-the-job training that takes new hires step-by-step through your Company Orientation, Your Selling Strategies, Core Values, Loss Prevention, Cashier Procedures, Product Knowledge, Safety, etc. We make all of the changes you want, laminate the colorful final copy and bring it to you on the day of your Mentor Training Workshop, where you and your team learn how to implement them.
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•Creates a consistent, specific and unique Training System that will be used FOREVER.
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• Your Associates become accountable for your standards because they finally know what ‘good’ looks like.
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•Managers will shift their focus from ‘babysitting’ to reinforcing desirable behavior.
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Increases average sale, items per transaction and conversion rate.
The Legacy Program includes a Mentor Training Workshop - This powerful on-site one day Workshop will prepare your Management Team and Mentors to implement the Training Card system and to reinforce the standards. Mentors will gain skills and tools to thoroughly develop your Associates and accomplish the results your company deserves. The entire team becomes more aligned and focused.
Introductory/Orientation Cards
Front Card - About Training Cards & What Mentors Do
Card 1 - First Day Orientation
Card 2 - Our Mission & Your Mission
Card 3 - Dress & Conduct Standards
Card 4 - Impress On The Telephone
Card 5 - Your Personal Responsibility
GARDEN Selling & Service Cards
Card 1 - Cultivate Our Garden (GARDEN Selling Steps)
Card 2 - Greet With A Smile Within 5 Seconds Or 5 Feet
Card 3 - Approach Those Who Signal For Assistance
Card 4 - Offer A Verbal Tour Or An Update
Card 5 - Engage Customers In Conversation
Card 6 - Research Interests & Preferences
Card 7 - Listen To Your Customer
Card 8 - Service Strategies That Work
Card 9 - Direct Them To Products Or Solutions
Card 10 - Educate Through Features & Benefits
Card 11 - Stop & Serve All Customers
Card 12 - Explore & Resolve Questions & Concerns
Card 13 - Complete The Sale & Add On
Card 14 - Now, Say “Thank You” & Invite Them Back
Card 15 - Assist Multiple Customers
Cashiering Cards
Card 1 - Cashier Service Standards
Card 2 - Cashier Procedures
Card 3 - Payment Procedures - Cash & Credit
Card 4 - Payment Procedures – Checks (if applicable)
Card 5 - Returns & Discounts
Card 6 - In-House Charge Accounts
Loss Prevention & Safety
Card 1 - Prevent Shoplifting
Card 2 - Internal Loss Prevention
Card 3 - Our Safety Mission
Card 4 - Prepare For Emergencies
Company Values
Card 1 - Our Core Values Make Us A Great Team!
Card 2 - Values In Action - Teamwork
Card 3 - Choose A Positive Attitude
Card 4 - Build Trust - Keep Agreements
Card 5 - Follow Through On Requests
Card 6 - Create A Neat, Clean & Safe Space
Product Knowledge
Card 1 - Top 10 Questions Customers Ask
Card 2 - Annuals & Greenhouse
Card 3 - Greenhouse Tasks
Card 4 – Gift Shop
Card 5 - Gourmet Foods & Candles
Card 6 - Floral Design Center
Card 7 – Selling Christmas Trees
Card 8 - Perennials
Card 9 – Trees & Shrubs
Customer Support
Card 1 - Customer Support Responsibilities
Card 2 - Radio Communications
Card 3 - How To Make Deliveries
Card 4 - Loading Vehicles & Managing Carts
Landscaping
Card 1 – It’s All About Customer Service
Card 2 – Policies For Landscaping Associates
Card 3 – Work Orders & Time/Materials Sheets
Card 4 – Managing A Project & Vehicles
Card 5 – Safety Policies & Training
Card 6 – Plant Procurement & Handling
Card 7 – Planting Procedures
Card 8 – Mulching Guidelines
Card 9 – Housekeeping & Recycling
Card 10 – Managing Tools & Equipment
Card 11 – Daily Landscaping Procedures
Card 12 – Job Site Procedures
Training Card Topics - Garden Center Example
Note: If we don’t have a Training Card on a topic you want we will create it!
To order your own Legacy Training Program,
Please fill out our order form and fax it to (310) 478-7072.
Or call us now toll free (888) 722-8333.
