The Skill of Holding People Accountable
Recommended Audience: Business Owners, Managers, Team Leaders
Description:
Statistics show that only 2% of the workforce works well without supervision! This means that people are not “self-starters” by nature, which puts pressure on management to hold employees accountable. In this workshop, managers and team leaders learn a new approach to getting things done through others to avoid burning themselves out. They explore how get the most from their staff by setting clear boundaries, delegating with trust, observing, coaching and rewarding performance. Participants learn to listen and gain cooperation by collaborating with their staff to achieve every task, goal and sales target.
Key Learnings:
Your Rewards:
A fully aligned team, eager to collaborate, communicate, participate and operate in harmony with your organization’s core values.
Hiring, Recruiting & Selection Skills & Strategies
Recommended Audience: Business Owners, Managers, Team Leaders
Description:
You can’t play the game without a team—hiring the right people is the single most important aspect of building a business. One bad apple and your business results could be in the tank! The reality is that most owners and managers are not professionally trained to hire, so they tend to bring in family, friends and kids-of-friends to “fill the schedule” rather than following a well-designed, integrated system. In this presentation, Kathryn will clarify who would be “right” to hire for your business, your customers and your reputation. You will learn ways to attract the best and screen out unwilling, uncooperative, incompetent and potentially disruptive people.
Key Learnings:
Your Rewards:
Just imagine looking forward to working with your team—and improving your bottom line—every day! You will enjoy excellent results, and your customers will show their thanks with repeat visits and referrals!
Key Empowerment Strategies & Tools
Recommended Audience: Business Owners, Managers, Team Leaders
Description:
This is a powerful workshop full of eye-opening activities and tangible skills that support business leaders to make their employees productive rather than “happy.” Participants will learn new collaboration techniques, motivational tools, proven approaches to prompt behavioral change and compelling communication improvement methods, and take away practical strategies to build trust and keep teams motivated to create profits. Participants are empowered with the skills and confidence to set goals, delegate, execute and hold everyone accountable.
Key Learnings:
Your Rewards:
Participants will be equipped with a new, fresh approach to creating a motivational environment that increases productivity and profit. A customized handout will provide them with specific new behaviors to reinforce as well as practical tools to improve their teams’ sales and results.
Customer Service Skills & Reinforcement Strategies
Recommended Audience: Managers and Team Leaders
Description:
Like it or not, your front-line employees represent YOU—they are your customer’s first contact and create a lasting impression. However, chances are that your employees have no idea what “good customer service” looks like. Not surprisingly, if you don’t set and reinforce clear standards, people revert to their comfort zones and become self-serving (we see that everywhere, right?). In this highly interactive workshop, managers learn how to engage and generate high energy through collaborating with their team. Customer service “behaviors” are brought to life and fully experienced in a demonstrable, communicable way.
Key Learnings:
Your Rewards:
Participants will learn how to gain buy-in so their team participates in establishing performance standards that deserve recognition and rewards. They will take away practical tools and motivational techniques to create daily working conditions that generate effort, enthusiasm and productivity. Customized handouts provide the reinforcement tools hand-crafted for implementation and mentoring to reinforce the new standards.
Keys to Engaging and Relating with Customers
Recommended Audience: Sales Managers, Sales Associates, Sales Team
Description:
Increase the self-confidence and results of your sales teams with this highly interactive workshop, focused on developing relationships with new customers. Each skill is brought to life with practice, demonstrations and activities that increase the participants’ retention, bringing fun, excitement and effectiveness to their sales presentations about your company’s products or services.
Key Learnings:
Your Rewards:
Following this workshop, your sales associates will begin partnering with customers to explore opportunities and present suggestions with certainty and enthusiasm. Their follow-up will exceed customers’ expectations and keep them coming back!
Don’t see your workplace concerns addressed here? Just ask!
50% Complete
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